Shipping Policy

Last Updated: February 23, 2026

At FLORAIS™, we believe a great shopping experience begins with reliable delivery. Our Shipping Policy explains how we process, ship, and deliver your orders safely and efficiently.

Our Shipping Commitment

At FLORAIS™, we carefully select trusted fulfillment partners to help deliver quality home and lifestyle products with efficiency and reliability.

By working with established fulfillment networks, we are able to:

✔ Provide thoughtfully designed products at fair prices
✔ Improve delivery efficiency and order handling
✔ Reduce unnecessary storage and packaging waste

We appreciate your patience as we work to provide a smooth and responsible delivery experience.

1. Order Processing & Shipping Fees

Every order is prepared with care.

Processing Time:
Orders typically require 2–5 business days for verification, quality inspection, and packaging before shipment.

Peak Periods:
During holidays, promotions, or high-volume periods, processing may take up to 6 business days.

Shipping Fee:
A flat shipping fee of $6.99 applies to all orders.

2. Estimated Delivery Times

Delivery times may vary depending on destination and fulfillment location.

Please note that unexpected delays may occur due to carrier conditions, customs processing, or seasonal demand.

3. Order Tracking

Once your order has shipped, you will receive an email containing tracking information.

Please keep in mind:

• Tracking updates may require 1–3 business days to appear

• A temporary lack of tracking updates does not mean your package is lost

• Your order may still be in transit

4. International Shipping & Customs

International orders may be shipped under DDU (Delivered Duty Unpaid) terms.

Customers are responsible for:

• Import duties

• Customs taxes

• Additional fees required by local authorities

FLORAIS™ is not responsible for delays caused by customs inspections or regulations.

5. Order Changes & Cancellations

We begin processing orders quickly to ensure timely delivery.

To request changes or cancellations, please contact us within 12 hours of purchase:

Email: service@toramiqy.com

Once an order has entered processing or shipment preparation, changes or cancellations may no longer be possible.

6. Lost or Damaged Packages

Your satisfaction is important to us.

Damaged Packages

If your order arrives damaged:

• Contact us within 72 hours of delivery

• Provide photos of the damaged package and item

We will review the issue and provide a suitable solution, including replacement when applicable.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit, FLORAIS™ will work with you to arrange a replacement solution.

Contact Us

If you have any questions regarding your shipment, please contact:

Creative Collaborations LLC
3132 W Desert Lily Dr
Lehi, UT 84043
United States

Phone: 1-801-3604592
Email: service@toramiqy.com

Thank you for choosing FLORAIS™. We are committed to delivering your products safely, reliably, and efficiently — helping you enjoy a better everyday home experience.