30-Day Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

Return eligibility may depend on the condition of the product, the reason for the return, and any applicable consumer-protection requirements.

Return Condition

For a standard preference-based return, products should generally:

• Be unused
• Remain in original condition
• Include original parts and accessories
• Include original packaging where reasonably possible
• Include proof of purchase or valid order information

Starting a Return

Before shipping anything back, contact our customer support team at:

To help us review your request efficiently, please provide:

• Your order number
• The product name
• The reason for the return
• Clear photographs or videos when relevant

Important: Return Address

Please do not automatically send returned products to our registered business address.

Approved returns may need to be sent to a designated returns, logistics, or fulfillment location. Our customer support team will provide the correct address and return instructions after reviewing your request.

Return Shipping

For eligible returns caused by a change of mind, preference, or another reason unrelated to a product or fulfillment error, the customer is generally responsible for the applicable return-shipping costs.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered because of a product or fulfillment problem, we will review the circumstances and provide an appropriate solution without requiring you to bear additional costs caused by that error.

Inspection & Refund

Returned products may be inspected after arrival. Once an approved return is received and accepted, the eligible refund will normally be issued to the original payment method.

Toramiqy™ generally processes approved refunds within 5–10 business days after receipt and inspection.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears on your account.

Damaged or Incorrect Kitchen Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible.

Please provide clear photographs or videos showing:

• The product received
• The external and internal packaging where relevant
• The visible damage or defect
• Any incorrect or missing parts

Depending on the circumstances, we may provide a replacement, refund, missing part, or an appropriate return arrangement.

Order Cancellation

To request cancellation, contact service@toramiqy.com as soon as possible after placing your order.

We will make a reasonable effort to cancel eligible orders before fulfillment begins. Once order processing, fulfillment, or shipping has started, cancellation cannot be guaranteed.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Returns & Refund Contact

For questions about a return, refund, product issue, or cancellation request, contact the Toramiqy™ customer support team.