Return and Refund Policy

Return & Refund Policy

Last Updated: February 23, 2026

At FLORAIS™, customer satisfaction is our priority. We want every shopping experience to be simple and worry-free. This policy explains our return, exchange, and refund process.

1. Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return:

  • Items must be unused and in original condition

  • Original packaging and accessories must be included when applicable

  • Proof of purchase, such as an order confirmation, is required

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return, please contact our customer support team:

Email: service@toramiqy.com

Once your return request is approved:

  • We will provide return instructions

  • A return shipping label may be provided when applicable

  • You will receive details on where and how to send your item

Please do not send items back without prior authorization, as unauthorized returns cannot be processed.

3. Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible. Our team will review the issue and provide an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products

  • Gift cards

  • Clearance or promotional items

  • Products that cannot be resold due to hygiene or safety reasons

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you would like to exchange an item:

  1. Request a return following the process above

  2. Return the original item after approval

  3. Place a new order for your preferred replacement item

This process helps ensure faster processing.

6. International Orders

For customers in the European Union, you may request cancellation or return within 14 days of receiving your order, subject to applicable regulations.

Requirements:

  • Item must remain unused and in original condition

  • Original packaging and proof of purchase are required

This right applies in addition to our standard return policy.

7. Refund Process

After we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be:

  • Returned to the original payment method

  • Processed within up to 10 business days

Please note that your bank or payment provider may require additional processing time.

If you have not received your refund after 15 business days from approval, please contact us.

8. Return Address

Please contact FLORAIS™ before sending any return. A return authorization and shipping instructions are required.

Return Address:

Creative Collaborations LLC
3132 W Desert Lily Dr
Lehi, UT 84043
United States

FLORAIS™ is committed to providing a simple, fair, and convenient return experience. Your satisfaction and trust are important to us.