Contact Us
Contact Toramiqy™ for help with products, orders, shipping, tracking, returns, refunds, or other customer-service questions.
Business Information
for Toramiqy™
We're Here to Help
Whether you have a question about a cooking tool, need help with an order, or want information about shipping, returns, or refunds, the Toramiqy™ support team is available to assist.
For faster assistance with an existing purchase, please include your order number when contacting us.
Kitchen Product Questions
Ask about dimensions, materials, accessories, care guidance, or intended kitchen use.
Orders & Delivery
Get help with order status, shipping, tracking, address updates, or missing parcels.
Returns & Refunds
Contact us about damaged products, return requests, refunds, or cancellations.
Product Questions
Need help understanding a Toramiqy™ kitchen or culinary product? Our support team can help with general product information.
You may contact us with questions about:
- Product dimensions and sizing
- Materials and construction
- Included accessories or components
- General product-care guidance
- Intended kitchen or culinary use
- Product specifications shown on our store
When possible, please include the product name or a link to the relevant product page.
Ask a product question →Order & Delivery Support
Our customer support team can assist with questions relating to an existing Toramiqy™ order.
Common support topics include:
- Order status
- Order processing
- Shipping
- Tracking updates
- Delivery questions
- Address corrections
- Missing packages
- Multiple-package shipments
For faster assistance, please include your Toramiqy™ order number when contacting us about an existing purchase.
Damaged, Incorrect or Incomplete Products
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
To help us review the issue, please include:
- Your order number
- The product name
- A brief description of the issue
- Clear photographs or videos where relevant
- Images of packaging or missing parts where applicable
We will review the information provided and assist with an appropriate next step.
Returns, Refunds & Cancellations
You can also contact our support team for help with:
- Return requests
- Refund questions
- Return instructions
- Return-address information
- Cancellation requests
The registered business address shown on this page is not automatically the return warehouse address. Approved returns may need to be sent to a designated return or fulfillment location.
Customer Support
The primary way to contact the Toramiqy™ support team is by email.
Email:
service@toramiqy.com
Telephone:
+86 193 6689 7008
When contacting us about an existing order, please include enough information for our team to identify the purchase and understand your request.
What to Include in Your Message
Providing clear information can help us understand your request more efficiently.
Depending on the type of inquiry, useful details may include:
- Your full name
- Your order number
- The email address used for the order
- The relevant product name
- Tracking information, where applicable
- A short explanation of the issue
- Supporting photographs or videos where relevant
Contact Toramiqy™
Brand: Toramiqy™
Company: Hangzhou Chaonao Shaonian Education Technology Co., Ltd.
Email: service@toramiqy.com
Telephone: +86 193 6689 7008
Business Address:
Room 102, 13th Floor, Lixin Building,
No. 102 Moganshan Road,
Mishixiang Subdistrict, Gongshu District,
Hangzhou City, Zhejiang Province,
China
Important: The business registration address above is not automatically the return warehouse address. Please contact us before sending any return shipment.